Rufus Mathew

Background

About Rufus Mathew

Results-oriented and detail-driven Content Manager with a strong background in trust and safety operations, risk management, and content review. Equipped with exceptional analytical skills and a deep understanding of policy enforcement, I am committed to ensuring a safe and engaging online experience for users. With a track record of effectively managing teams and implementing process improvements, I have consistently exceeded performance expectations in high-pressure environments. • Microsoft Excel • Microsoft Word • Content Management • Team Management • Fraud Identification / Operations • Risk Management • Strong Analytical Skills • Excellent Communication Skills LinkedIn (Payroll – Andortech Services Pvt. Ltd.), Bangalore Trust and Safety Associate July 2021 – Present • Reviewing and actioning posts and messages for any violations against the LinkedIn policy. • Restricting or approving member profiles according to the content they post on the LinkedIn platform. • Analyzing available data to identify fraud trends and proactively taking action against spam posts, messages, and fake accounts. • Identifying opportunities to improve existing processes and policies. • Identifying and escalating risks, issues, and dependencies impacting project execution. Google (Payroll – Concentrix Daksh), Bangalore Sr. Operations Representative Jan 2020 – July 2021 • Screening content escalated by Tier-1 admins and identifying policy violations. • Flagging account signals to determine the scale of abuse and escalating accounts in violation. • Google (Payroll – Concentrix Daksh), Bangalore Operations Representative April 2019 – December 2019 • Screening content like audio/video, comments, accounts for improper usage or activities not in accordance with the company's terms of service.• Recognized as a valuable resource due to adaptability, quick learning abilities, and policy comprehension support to the team. With a passion for ensuring online safety, I am dedicated to upholding and enforcing policies that foster trust, integrity, and user satisfaction. I thrive in dynamic environments and collaborate effectively with cross-functional teams to achieve shared objectives. As a highly motivated and proactive professional, I am constantly seeking opportunities for professional growth and process optimization. If you're interested in connecting or discussing how we can collaborate, feel free to reach out. I look forward to engaging in meaningful conversations and leveraging my skills to contribute to your organization's success.