Ruhee Passi

Background

About Ruhee Passi

Have been a subject matter expert in dealing with complex customer requests, urgent matters and escalations for the Commercial Banking online portal- Resolving the customer issues at first point of contact-Provided end to end fulfillment request for customer across all commercial sectors and in retail banking-Committed to driving continuous improvements for banking operations through identification and implementation of process enhancement opportunities- Have taken business development initiatives leading to a faster completion rate in the end to end user journey by approximately 50%- Provided transactional support for client specific requirements including support, empathy and resolution for vulnerable and non tech friendly customers- Proactively assessed client’s needs & provided solutions by using investigative and analytical approach- Handled client relationship management, built and maintained relationship with different teams and stakeholders-Have previously worked in the legal sector, specializing in Intellectual Property Law-Specialized in investigating and preparing legal strategies for domestic and international clients-Prepared case briefs and time lines and conducted legal research for precedents.