Seniority
Staff
Department
Operations
Location
Barcelona
Industry
Retail
Company size
84K
Contact information
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r•••••••@hm.com
Phone
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Background
About Rui Malaca
October 2017 - Present Customer Service - H&M Currently, backoffice agent at H&M giving technical support online to several markets such as Cyprus, Greece, Italy, Spain and France, in the mainly tasks can be included, reporting issues, handling claims, missing parcels, and GDPR requests,as well, handling pending transactions in SAP, getting through the years a general overview of the customer service in the company March 2015 - September 2017 Customer Service - H&M Previously working as CS agent for the Portuguese market during 2 years and half handling mainly emails and phone calls.
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