Ruma Dutta

Background

About Ruma Dutta

With over 24 years of rich experience in IT Service Management, I specialize in Change Management, Service Delivery, Asset Lifecycle Management, and Client Relationship Management within fast-paced, global IT environments. I’m passionate about aligning technology with business needs to ensure stability, minimize risk, and drive service excellence.Currently serving as a Change Management Lead at Kyndryl Solutions, I spearhead change processes for Luminor Bank, ensuring seamless service transitions and minimal disruption. My expertise in ITIL best practices, coupled with strong communication and stakeholder engagement skills, has consistently earned me recognition from both clients and leadership.Throughout my career at organizations like IBM, PwC, and Allied Digital, I’ve successfully:Led high-risk, business-critical changes with precision and controlBuilt agile teams and introduced tools and dashboards to improve responsiveness and decision-makingDelivered knowledge transfer programs and created robust documentation for operational efficiencyReduced incidents and service disruptions through proactive problem resolution and governanceA certified ITIL V3 & V4 professional and trained in Agile, I combine deep technical understanding with people-centric leadership to foster collaboration, performance, and compliance. I’m always open to connecting with professionals in ITSM, transformation, and leadership roles to share insights, opportunities, and continuous improvement.