Ruma Kumari

Background

About Ruma Kumari

ABOUT Personal highlights -"Dream BIG" because nothing is impossible and off course it is affordable. I am Ruma. I am a creative person, love doing things in a different way, don't believe in being or creating the best but being or creating different & unique. I like to learn new things, dare to experiment & take risk. Professional highlights - I have a total of 7.5 years of work experience. I have worked for Synchrony, Teleperformance, Amazon, TaskUs and currently working for Revolut as a Fincrime Analyst. I have experience in International banking, E-commerce, Insurance & Fintech. I have learnt many things throughout my career journey. I love my work and would like to continue my career in International Fintech/Banking. Key work & Knowledge In -|| Account Protection || Fraud Prevention || Scam Investigation || Red Flags Investigation || Scam Evidence Evaluation || Dealing with different currency || Crypto Currency || Social Media Scam Evaluation and making Decision || Bank Accounts, Business Accounts,|| Dealing with Complaint raised by customer's Representative, Attorney, Solicitors,|| Transaction Monitoring || Identify Illegal Nature of Payments || Suspicious Activity Investigation || Compliance Check || AML/ CTF || Credit Cards(Master Card, Visa Card, PLCC Card)|| Dispute Cases || SSN Correction || Wave off Late Fee & Charges || Promotions || Customer Satisfaction || Change Account Details on Request || KYC || Billing Issue || Zendesk || UKF || Contacting external partners || issuing the refund || Awards & Achievements -* Floor Walker for new hires * Weekly Huddle for team * Best Teammate Award * Cross Training Accomplishment * Quality Champ * Attendance Champ * Promotion as a TL in just 10 months * Stack rank as a TL * Topper in HR & VE * Distinction marks in Statistics in PG * 5th rank in college & 13th in the university in PG Educational highlights -*Masters is Psychology Certification -* Advance Certification in Digital Marketing * Diploma In Computer Application * Human Rights & Value of Education stay connected. watch the space for more.