Rupali Gupta

Background

About Rupali Gupta

As an experienced professional with a strong background in client feedback management, process optimization, and data analysis, I specialize in driving operational efficiency and improving customer satisfaction through data-driven insights. I bring a wealth of expertise in Power BI and process automation, having successfully led teams and projects to streamline workflows, enhance feedback collection processes, and foster meaningful relationships with key stakeholders. Throughout my career, I have spearheaded initiatives that significantly improved the accuracy and speed of data collection and reporting. By analyzing client feedback, I have contributed to the development of strategic improvements that have driven business growth and improved client retention. My ability to create actionable insights from complex data has been instrumental in increasing customer satisfaction and enhancing overall business performance. At KPMG India, I led key projects related to client engagement, revenue growth, and operational improvements, collaborating with cross-functional teams to deliver actionable insights. Additionally, my experience at AXA XL, where I managed client relationships across multiple global regions and facilitated seamless communication between various internal departments, further honed my ability to support both business operations and client needs. I was also involved in managing complex account tasks, providing detailed data reports, and overseeing critical special projects, which allowed me to develop a well-rounded understanding of client management and operations. I thrive in dynamic environments where data-driven decision-making and process optimization can drive growth and improve business outcomes. My diverse background in both corporate and global environments has equipped me with a strong ability to manage client expectations, enhance operational performance, and contribute to long-term business success.