Rupali Kothawade

Background

About Rupali Kothawade

Technical Project Manager / Delivery Lead / Senior Business Analyst in Digital Workplace Solutions and Implementation/ Upgrades/ Transformation Portfolio. Strong international background in customer engagement, consulting, and project management, supporting business transformations and implementation initiatives. Skilled in Business Process Modeling (BPM), requirements gathering and documentation, translating business needs into detailed technical specifications, functional documents, and system design artifacts, with expertise in Unified Modelling Language (UML) for modeling processes, workflows, and system interactions. Drive full‑cycle project delivery across diverse initiatives, ensuring on‑time, governed execution within Agile and Waterfall models. Successfully oversaw projects with budgets up to $1.5M. Strong understanding of ITIL processes, with practical experience in Change Management, Incident Management, and Knowledge Management, supported by hands-on use of ServiceNow (SNOW). Demonstrates strong data analysis and reporting capabilities, enabling data-driven decision-making and performance tracking across projects and initiatives. Ensures strong cross‑functional and stakeholder collaboration for clear communication and aligned project delivery. Hands-on experience in UAT planning and execution, quality assurance, and ensuring deliverables meet acceptance criteria and end-user expectations. Highly proficient in risk and issue management, including proactive identification, tracking, and escalation of potential impacts, and developing robust contingency plans to ensure minimal disruption. Actively involved in pre-sales support, including RFP responses and leading comprehensive proposal development. Brings a robust infrastructure background, with practical expertise in Microsoft 365 platform, Entra, SharePoint, Exchange, Power Platform, and Intune, contributing to scalable enterprise solutions and enhanced digital workplaces. Experienced in leading change management and training initiatives, ensuring smooth adoption of new systems and processes across the organization.