Rupani Parth

Background

About Rupani Parth

Senior Technical Support Specialist | SharePoint & Cloud Expert | IT Service Delivery With over 6 years of experience in IT support, infrastructure management, and SharePoint development, I thrive at the intersection of technology and user experience. I specialize in diagnosing and resolving complex technical issues, leading high-performing support teams, and implementing scalable solutions across cloud and on-prem environments. My career spans roles in system administration, SharePoint automation, and Tier 2/3 support for enterprise environments. I’ve managed cross-functional incident responses, trained new hires, and delivered significant improvements in service uptime, efficiency, and user satisfaction. I hold certifications in Azure Fundamentals (AZ-900) and Power Platform (PL-900), and bring hands-on expertise with Microsoft 365, Active Directory, PowerShell, and tools like ServiceNow and Jira. Whether I'm streamlining workflows, mentoring team members, or solving time-critical issues, I bring a calm, analytical approach and a passion for delivering consistent, reliable support to internal teams and external clients alike.