Rupesh Kawadkar

Background

About Rupesh Kawadkar

o Worked with the project's development team to implement Catalyst. It leads to a 10% boost in quality. o Extracted data for the "Catalyst Database" using SQL to create dashboards and reports. o Designed and built Reports for production and quality (Sales force, Google sheets). It saves managers 30% of their time. o Created an automated workflow dashboard for the Operations team, which resulted to an 80% reduction in SLA violations. o Conducted Bootcamp and process training for new hires. o Lead a group of six associates in Catalyst UAT testing. o Performed RCA (Root Cause Analysis) on the Escalation. As a result, Escalations were reduced by 8%. o Analyzed data using pivot tables and lookup functions to create stack rankings and link monthly performance to create monthly incentives. o Assisted Power Automate Development in improving the report generated by Salesforce. Which allowed Operations Team Leads to save 10% of their time.