Rupesh Sharma
Siam Head at Tech Mahindra
Based in Munich, Germany
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Seniority
Other
Department
Other
Location
Munich
Industry
IT Services and IT Consulting
Company size
151K
Contact information
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r•••••••@techmahindra.com
Phone
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Background
About Rupesh Sharma
As a Service Integration and Management (SIAM) Head with over 15 years of experience, I specialize in driving multi-vendor ITSM excellence and ensuring end-to-end service delivery through ITIL-aligned frameworks. I have a proven track record in vendor governance, service lifecycle management, and operational optimization, consistently delivering high-quality, customer-focused outcomes. My expertise includes: SIAM Strategy & Implementation: Designing and deploying SIAM models that align vendor ecosystems for efficient service delivery. ITIL Service Management: Leveraging ITIL principles to manage service quality, from design to operation. End-to-End Service Delivery: Streamlining processes for seamless, cost-effective service operations. Vendor Governance & Collaboration: Ensuring accountability and fostering strong vendor relationships for long-term success.
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