Rushda Farooqui
Assistant Call Center Manager at Tp
Based in New Delhi, India
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Seniority
Manager
Department
Operations
Location
New Delhi
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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r•••••••@teleperformance.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Rushda Farooqui
A seasoned Customer Service Team Leader with over 9 years of experience in the customer service industry and 4+ years of proven leadership expertise. Adept at managing high-performing teams, enhancing service quality, and maintaining customer satisfaction. Skilled in coaching, mentoring, and providing constructive feedback to team members. Excellent in conflict resolution, de-escalation, and managing customer and client escalations. Strong communicator with a track record of driving team results while working remotely in fast-paced environments.
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