Russ Florence

Background

About Russ Florence

Accomplished, results-oriented Program and Project Management professional with extensive experience in Payment services and Bank Operations. More than 15 years experience managing cross-functional teams to complete large scale, complex projects that deliver customer benefit and high priority business outcomes. From my earliest work experiences I've learned the importance of meeting customer needs and attention to detail. This proved a natural fit into project and eventually program management where I've had the opportunity to collaborate and partner closely with teams across the globe and be a bridge between business and technology teams. Examples of initiatives I've led include:* Developed and implemented an accelerated merchant payment funding program, supported by 100+ engineers and 7+ cross-functional teams, generating $15M in the past year alone, driving product recommendation scores (PRS) up 42%, and leading 79% of merchants to give the feature the highest possible satisfaction rating.* Rapidly deployed a COVID-19 response initiative, a no-cost instant deposit feature that returned $570K to small businesses during a global pandemic.* Nominated for the CEO Leadership Award for a complex, multi-year project to migrate over a million payment accounts to a new master merchant payment model and train 200+ support agents.* Managed Money Movement as a Strategic Capability, focused on building out enterprise level services and eliminating clone services. Skills and Expertise: Program Management, Project Management, Servant Leadership, Collaborative Problem Solving, Software Development Lifecycle, Leading Cross-Functional Teams, Global/Distributed Delivery, Creating Order from Chaos, Navigating Complexity, Risk Management, Large Technology Initiatives, Change Management, Requirements Analysis, Business Analysis, Persistence