Russell Thomas

Background

About Russell Thomas

I’m an experienced Technology Leader with over 25 years in IT across financial services, emergency response, and public sector environments in New Zealand and the UK. My passion lies in growing people, uplifting capability, and shaping high-performing teams that deliver real impact. I thrive in environments where technology and people intersect, helping teams develop strong engineering and operational practices while fostering collaboration, innovation, and continuous learning. Whether it’s building new capability, guiding transformation, or simplifying complex service landscapes, I’m driven by enabling others to do their best work. My leadership style is people-first and outcome-focused. I believe in creating clarity, trust, and shared purpose, empowering teams to balance stability with agility and deliver solutions that make a difference. I’m always open to connecting with others who are passionate about technology leadership, capability development, and driving meaningful change across organisations. Summary of key skills IT Service Management (ITSM): Experienced in ITSM and IT operational support delivery and the development and implementation of IT support processes. ITIL Implementation: Experienced in the implementation of Incident, Service Request, Release, Problem and Change Management processes. ITIL (v3) foundation certified. Relationship Management/Business Development: Demonstrated ability to develop critical internal/customer relationships and identify and realise business opportunities. Able to work effectively with a wide range of people. Uses skills of rapport and persuasion to get buy-in when needed to achieve set outcomes. Team Leadership: Experienced in team leadership and management practices. Collaborative, able to get the best out of the team by providing clear direction, regular communication, meaningful targets and a development plan. Communication: Confident verbal communicator in all situations, able to adapt style to the audience and to simplify complex technical information for non-technical partners. Unafraid to share opinion and thoughts when appropriate. Actively seeks other viewpoints and open to receive constructive feedback. Customer Service: Able to approach all situations with a customer focus and continuous improvement mindset. Technical skills: Proficient engineer with 25 years’ experience in many areas. I understand how different technologies fit together and how the data flows, enabling me to be able to better assist.