Russell Viets
Customer Support Champion at 10x Erp
Based in New York, United States
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Seniority
Staff
Department
Customer/Client Service
Location
New York
Industry
Software Development
Company size
12
Contact information
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r•••••••@10xerp.com
Phone
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Background
About Russell Viets
I am an experienced, highly motivated and self-directed Technical Project Manager and Senior Manager of Support & Implementations, with over 14-years leading successful ERP system implementations at distribution companies across North America. Leadership roles at a company that achieved over 200% customer and revenue growth, with 98% client retention. Recognized as a key asset in numerous successful operational transitions, both internally and with clients. Adept across all aspects of project management including plan creation, organization structure, success management, and staff coordination to exceed expectations in complex projects. Experienced in working directly with clients at all operational levels to ensure the goals of a project are achieved while controlling scope and expectations.
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