Russell Walker
Zone 5 Team Lead at Wipro
Based in Stafford, United States
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Seniority
Manager
Department
General Business & Management
Location
Stafford
Industry
IT Services and IT Consulting
Company size
261K
Contact information
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r•••••••@wipro.com
Phone
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Background
About Russell Walker
25 plus years of extensive experience in supporting computers and networks * Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues * In-depth knowledge of branded and non-branded PCs, printers, laptops, and peripherals.* Documented success in responding all inquiries and tickets in a timely manner * 3 years hosted exchange issue resolution experience.* A+ certification * Basic understanding of VDI Desktops.* Demonstrated ability to provide user support by means of remote access tools, email and over the phone.* Proven skills in Windows XP, Windows 7, Microsoft Office 2003/2007/2010 and Antivirus software. Able to configure and use Microsoft Enterprise, Active Directory, Microsoft Outlook * Advanced skills in performing backups and recovery using Backup Exec.* Excellent oral/written and interpersonal communication skills.* Ability to smooth angry customers by through ownership of their issue and drive resolution.
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