Rutger Slob
Cx Strategist at Essense
Based in Netherlands
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Seniority
Staff
Department
Sales & Business Development
Location
Netherlands
Industry
Business Consulting and Services
Company size
57
Contact information
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r•••••••@essense.eu
Phone
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Background
About Rutger Slob
At VodafoneZiggo, my leadership in Customer Experience (CX) culminates from an intricate blend of strategic service design, bringing customer centric focus and driving faster time to market. As Head of CX, I've been pivotal in revolutionizing CX frameworks, streamlining customer-centric changes, and implementing performance management with robust CX KPI dashboards. My approach intertwines strategic leadership with a hands-on involvement in identifying and deploying journey improvements that resonate deeply with customer needs. This, coupled with leading a team of CX Service Designers, underscores my commitment to fostering an environment where customer empathy, agility and data-driven innovation thrive.
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