Ruth Chege
Support Services Manager at Ntt Data, Inc
Based in Nairobi County, Kenya
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Seniority
Manager
Department
Operations
Location
Nairobi County
Industry
IT Services and IT Consulting
Company size
61K
Contact information
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r•••••••@services.global.ntt
Phone
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Background
About Ruth Chege
I am Ruth Wanjiru Chege, a Partner Success & Go-To-Market Strategy Leader trusted by global technology and telecommunications brands across 11 African markets. I turn partnerships into growth engines — building ecosystems that accelerate market penetration, drive customer success, and deliver measurable revenue impact. Through strategic alliances, high-impact GTM execution, and ITIL-aligned service delivery, I solve the core challenge of entering, scaling, and sustaining growth in competitive markets. My approach blends strategic vision with operational excellence, ensuring businesses expand their footprint while retaining loyal, satisfied customers. With over a decade of progressive leadership, I have helped organizations achieve: 133% regional revenue growth (USD 6M to USD 14M in 3 years) Market expansion into 11 African countries through tailored GTM strategies 40+ strategic partnerships with global tech leaders like Cisco & NTT Data 98% SLA adherence and 30% CSAT improvement through ITIL best practices 60% faster resolution times via service automation frameworks Recognitions & Achievements: Sales Champion of the Year – NTT Data (2023) SMB Partner of the Year – EMEA (2022) Partner Award of the Year – Ruckus Wireless (2019) I have worked with industry leaders including: Cisco NTT Data Ruckus Wireless Afrisec Telecoms Amiran Communications (Balton CP UK) What I Do: I help organizations and partners to: Design and execute scalable GTM strategies Build and optimize partner ecosystems Drive customer success and retention Negotiate and deliver high-value contracts Implement ITIL-aligned service delivery frameworks Expand into new markets with precision My Mission: To enable businesses and partners across Africa and beyond to accelerate growth, strengthen customer relationships, and achieve operational excellence in the global marketplace.
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