Rutvik Patel
Customer Support Manager at Globalpass Ag
Based in Vilniaus, Lithuania
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Seniority
Manager
Department
Customer/Client Service
Location
Vilniaus
Industry
IT Services and IT Consulting
Company size
4
Contact information
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r•••••••@globalpass.ch
Phone
5 credits+370 ••• •••• ••••
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Background
About Rutvik Patel
Focused on enhancing B2B client satisfaction through efficient onboarding processes and tailored support. As Customer Support Manager, contributed to a 40% improvement in query resolution time by streamlining communication channels and dividing support processes into specialized categories. Collaborated with sales, compliance, and technical teams to ensure seamless client onboarding and adherence to regulatory updates. Leveraged product insights and understanding to optimize customer lifecycle strategies. Designed a comprehensive knowledge base simplifying integration and improving client understanding. Previously, as KYC Team Lead, improved workflows to reduce false positives by 25% and mentored a high-performing team to enhance compliance operations.
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