Ryan Adolpho

Background

About Ryan Adolpho

Proactive, customer-orientated sales professional with over 21 years experience in a high street retailer in Management roles. Pioneer in bringing back existing customer focus to Retail in Virgin Media. Delivering exceptional customer service results driven by google reviews and customer advocacy. Working in the retail industry for over 21 years with the Virgin brand working for both Virgin Megastores and Virgin Media. My experience is retail sales and customer service based, having led multiple stores to a variety of success exceeding various KPIs with huge success. Working towards P&L budgets to ensure store is profitable. Success in developing and training staff who have gone on to have successful careers within and outside of the business. Communication is one of my key strengths by building strong relationships with key stakeholders within the business and also external. Held the title of Regional Communications Officer for over 10 years liaising with the front line and head office to ensure key communications are delivered. Building and maintain strong relationships with key stakeholders in the business Led the store to a Google rating of 4.9 and 480+ reviews in a 12 month period driving customer advocacy. Pioneer or relaunching existing customer proposition back into retail. Leading a trial within the retail estate building key relationships to ensure its success resulting in being the number 1 store in the business for performance. Resilient and quickly adapting to change during Covid19 going from a retail environment to working from home on a webchat solution driving new business and upgrading our existing customers. Remotely managing my team whilst driving their development with huge sucess