Ryan B MacDonald

Background

About Ryan B MacDonald

Experienced professional with a history of performing at a high level, providing exceptional service, and meeting commitments with integrity. Possess a unique blend of business acumen, soft skills and technical expertise. SKILLS HIGHLIGHTS:• Business Analysis - working knowledge of the Business Analysis Body of Knowledge (BABOK). Experience working with Agile, Waterfall, Scrum and Lean.• Communication Skills - exceptional communicator with advanced written, verbal and listening skills.• Project Support – extensive experience collaborating with stakeholders on a variety of IT projects ranging from ad-hoc reporting to major software system upgrades. • Analytics and Business Intelligence – experience translating complex and disparate data into meaningful insights and recommendations. • Adaptability and Continual Learning – demonstrated ability to self learn new systems, tools and concepts. Committed to continual learning and development.• Leadership & High Performance –. Consistently achieved performance objects throughout career. Performance bonus scores from 2010-2017 ranged from 100% to 116%.• Relationship Building - expert at building rapport and quickly forging relationships with a variety of personality types. Strong ability to collaborate, negotiate and influence others.• Customer Service – experience providing outstanding customer service in a high volume, high pressure environments. Skilled at problem resolution and negotiation.• Advanced Customer Service – worked as a loyalty and retention Customer Service Representative in a call center. Primed escalated matters, investigated and resolved issues. TECHNICAL SKILLS HIGHLIGHTS• SQL Developer – leveraged to explore data schemas and objects.• Lavastorm – ETL tool used to obtain and transform data. SQL primary language used. • Relational Databases – experience with Oracle, DB2, MS SQL• Putty – used to interface with Unix servers.• MS Excel – used for report output, pivot tables, formulas and charts.• MS PowerPoint – used to deliver presentations on project updates and results.• MS Word – used to capture requirements, methods and procedures.• MS Outlook – daily used to communicate with clients both internal and external. • MS Visio – experience creating process maps ranging from level 1 to 4.• Tableau – created dashboard for KPI’s such as commitments met and cycle times. • Salesforce – experience interacting with front end interface and back end data.ryan.macdonald@telus.net