Ryan Belcher
Project Manager at M-Files
Based in Boston, United States
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Seniority
Manager
Department
Operations
Location
Boston
Industry
Software Development
Company size
765
Contact information
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r•••••••@m-files.com
Phone
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Background
About Ryan Belcher
Highly skilled in B2B Software as a Service (SaaS) client onboarding, implementation, and support, with a strong focus on process improvement and team leadership. Known for effectively representing the voice of the customer to drive organizational change and translating technical information for non-technical audiences. Experienced in managing all phases of the Software Development Life Cycle (SDLC) and thriving in fast-paced startup environments. Adept at documentation, training, and maximizing ROI for clients of all sizes. Proficient in leveraging KPIs to drive performance and managing customer relationships for renewals, upselling, and cross-selling. Experienced with various software tools including Zendesk, Salesforce, Hubspot, Jira, Confluence, Planhat, Tableau, Google Analytics, and e-commerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, and Magento. Skilled in troubleshooting code and assisting clients on multiple operating systems including Windows, Mac OS, iOS, and Android.
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