Ryan Belton

Background

About Ryan Belton

I am a senior IT professional, with a depth of experience supporting Healthcare. Skilled in managing teams and in all areas of ITIL Service Management, ITSM management, application, and infrastructure delivery, as well as IT Risk management. I have been recognized for elevating productivity and performance, identifying, and removing impediments to customer satisfaction, and have demonstrated success enhancing service quality through process standardization and team member coaching. My key skills include improving service performance, cross-functional leadership, and focused executive communication. I have used these skills to avoid SLA penalties and turn around underperforming accounts, resulting in improved client satisfaction. Key Competencies - Technical Skills: ITIL Certified | ServiceNow & Remedy ITSM | IT Infrastructure | Contact Center Operations | Excel | Power BI | Data/Trend Analysis & Reporting | Major Incident Management | Configuration Management | Service Catalog Design | Root Cause Analysis | Issue & Risk Remediation | SDLC | Agile | Microsoft Office Functional Skills: Client Delivery Leadership | Delivery Transformation | Performance Improvement | Risk Management | Knowledge Management | Service Level Management (SLA/OLA/KPIs)| Remote Team Leadership | Problem Management | Project Planning & Management | Strategy & Operations Planning | IT Governance | Quality & Productivity improvements | Budget & Cost Controls | Staffing & Mentoring