Ryan Brooks

Background

About Ryan Brooks

Objective: To obtain a position in the IT industry, preferably hands-on troubleshooting and maintenance of server, desktop, and/or laptop systems, including software and hardware related issues. Software Skills: OS – Windows Vista, Windows 8, Windows 7, Windows XP Pro, Windows Pro, Windows ME, Windows 98, Windows 95, Windows 3.1, Microsoft Server Oracle 9.0, Peoplesoft, Active Directory, Goldmine Administration, Menulink, Aloha, ITIL, Lotus Notes 8.5, IBM Sametime, Visual Basic, Microsoft Office 2003/2007/2010, Adobe Acrobat Professional, Symantec Ghost, McAfee Endpoint Encryption, SafeGuard Easy, Remote Access, BCP Utility, Ticketing Systems (Heat, Remedy, Emerald, Service-Now, Company Specific and DellServ), BIOS, and any basic software application. Hardware Skills: Expert with hands-on troubleshooting and maintenance of computer and server related hardware, including hard disks, motherboards, CPUs, processors, memory, media/video cards, network cards, RAID controllers and all optical devices and peripherals. Internet/Applications: Mozilla FireFox, Netscape Navigator, Internet Explorer, Google Chrome, Google Earth, all other Google applications, Picasa 2, Windows Live Toolbar, NetMeeting, and all messenger programs. Administrative/Technical: Possess excellent customer service, written and communication skills as well as hardware and software technical ability. Specialties: Hardware Skills: Expert with hands-on troubleshooting and maintenance of server and computer related hardware, including hard disks, motherboards, CPUs, memory, media/video cards, network cards, all optical devices and peripherals.