Ryan Cook
Real Time Analyst at Robinhood
Based in Altamonte Springs, United States
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Seniority
Staff
Department
Operations
Location
Altamonte Springs
Industry
Financial Services
Company size
4.5K
Contact information
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r•••••••@robinhood.com
Phone
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Background
About Ryan Cook
As a Real Time Analyst at Robinhood, I use my data analytics, visualization, and Excel skills to monitor, optimize, and report on the performance of the customer service operations. I have over five years of experience in workforce management in the insurance and financial services industry. I am passionate about delivering data-driven insights and solutions that enhance the customer experience. I work with various WFM platforms, such as Verint and Assembled, to track and analyze KPIs, manage vendors, and present findings and recommendations to senior leaders. I also leverage my team leadership and management skills to collaborate with cross-functional teams and stakeholders, and to adapt to remote work platforms, such as Zoom, Google Meets, Slack, Okta, and Opsgenie.
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