Ryan Cueto

Background

About Ryan Cueto

Ryan Cueto is a dynamic problem solver with 18 years of experience in the IT field and currently works for City of Seattle. Possess a wide background of work experiences in providing technical support whether at the desktop or helpdesk levels. A self-directed, motivated, detail oriented, results-driven and a hands on technician who excels when presented with challenges and complex issues. Expert in supporting desktop clients: Windows and Mac OS, but also a Pro with mobile devices and tablets. Experienced in ability to consistently deliver responsibilities in a positive manner; developing relationships with stakeholders across various organizational levels and technical/business knowledge.Ryan has a proven record of excellent customer service and troubleshooting skills, has the ability to deliver solutions at the Executive/VIP levels from the CTO to the Mayor. He is an energetic and passionate technician who utilizes his "can do" attitude in resolving hardware and software issues and continues to provide excellent knowledgebase documentation and triage escalation processes. He has provided exceptional technical leadership among his peers, great communication with excellent interpersonal skills, which continues to make him a great team player. In addition, he has experience in being a technical on-site support lead as a Desktop Support Service Analyst for a high level enterprise project when the entire City staff migrated its 17,398 mailboxes and mobile devices as they transitioned from the email system Exchange 2007 to the cloud based Office 365 Exchange Online solution.Skillsets: SharePoint Site Owner, hardware and software support, desktop and helpdesk technical support, device management, desktop imaging, Executive/VIP support, excellent customer service under pressure, Tier 1/Tier 2 expertise support, great work ethic, team player, excellent communication and interpersonal skills