Ryan Dalton

Background

About Ryan Dalton

As a customer-centric and operational leader, I excel at continuously improving the customer experience and driving process efficiencies that deliver positive bottom-line results. My professional background features 5+ years of progressive experience in both Fortune and startup environments in customer success and operations roles. During this time, I’ve demonstrated effectiveness at identifying inefficiencies, implementing streamlined processes, and continuously improving operations. Operationally, I am focused on applying my knowledge and data analysis skills to deliver customer success and operational excellence. I am passionate about finding innovative and data-driven solutions to optimize and streamline the delivery of services while exceeding customer expectations and building relationships. Utilizing various reporting and CRM tools to create and present business reviews, my aim is to identify trends and insights and provide actionable recommendations. I also collaborate with internal and external stakeholders to ensure smooth and efficient communication and coordination. My goal is to help the organization of which I am a part grow and evolve- CORE COMPETENCIES - • Business and Operations Management • Operational Excellence and Transformation • Strategy and Planning • Workflow and Process Improvement • Team Leadership, Coaching and Mentoring • Performance Management • Profitability and Sustainability • Risk Management and Mitigation • KPIs and Benchmarking • Customer Success and Engagement • Resource Allocation and Optimization • Supply Chain Management “If you define the problem correctly, you almost have the solution.” ~Steve Jobs