Ryan Darner

Background

About Ryan Darner

Identified as a high-potential contributor and rapidly promoted into leadership roles, first-time positions, and environments necessitating mission-critical turnaround. Planned and executed transformational strategies, taking a territory from last place nationally (14th) to #2 ranking in less than 2 years through partner acquisition, data-driven decision-making, training and coaching, culture shaping, and optimizing resource allocation. Committed to client success, continuous performance improvement, and proactive stakeholder communication. Lifelong athlete with an innate competitive drive and team-centered approach. Key Strengths >> Transformation & Turnaround Leadership Multiple “Firsts” & Record-Setting Results Data-Driven Decisions & Business Insights Key Client, Customer, & Account Relationships Currently, as a Client Success Manager with SMC National, charged with building client relationships, advocating for their interests, and becoming a trusted advisor able to steer marketing strategies to accelerate client growth. Additionally, serve as the primary point of contact for clients, providing strategic counsel on go-to-market initiatives and leveraging a data-driven approach to drive decision-making. Prior, as a Dual Role Territory Manager and Territory Manager with Club Alliance, achieved a track record of recruiting and managing top-performing providers, resulting in promotion to a territory in need of turnaround and transformational leadership. Managed and grew the territory with dual responsibility for both Roadside Assistance (RA) and Approved Auto Repair (AAR) relationships and contracts, becoming the first territory manager to inherit duties from a second department. Sourced, vetted, and onboarded RA and AAR partners, ensuring compliance with standards, and diligently protecting the brand. Represented the strategic priorities of the organization during executive meetings. Earlier, as a Dispatch Supervisor also with oversaw the efficient operation and allocation of 14 dispatchers to enable 24x7 field coverage, monitoring all road service incidents to initiate rapid responses, and ensuring all third-party providers met service-level expectations. Analyzed call volume across three shifts to identify optimal resource allocation, coordinating a complex logistics process to serve the Midwest region.