Ryan Dingman

Background

About Ryan Dingman

Senior leader who specializes in delivering significant business change across complex business processes and diverse teams. Over 20 years of increasingly senior leadership positions across industries and organizations. Demonstrated ability to consistently exceed business targets and achieve the "impossible". Focus over the last 17 years has been transforming the ways information based business units and companies work (eg. Telecom, IT, Pricing, Marketing, Sales, and Customer Care). Improving bottom line business results, simultaneously with enhancing both the customer and employee experience. Information processes are inherently invisible (on computer screens, in databases, people’s heads) so the main focus is on creating management systems and standards that surface problems with information flow and ultimately customer experience (delivering customer value). The challenge then is to setup the system where everyone from senior leaders right down to team leads walk these processes continuously to remain aligned on what the problems are and work towards solving and then preventing them. Solving these problems creates capacity to solve additional problems - thus a virtuous cycle that continuously functions better, for less money, and higher quality. At the centre of these management systems are the core cross functional teams we rely on to deliver the objectives of the business. Improving their ability to deliver on customer value improves their employee experience, reduces effort, improves quality and continues to build on the improved management system, building on the virtuous cycle.