Ryan Dsouza
Senior Executive - Dewa Customer Relations at Dubai Electricity & Water Authority - Dewa
Based in Dubai, United Arab Emirates
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Seniority
Director
Department
Customer/Client Service
Location
Dubai
Industry
Utilities
Company size
12K
Contact information
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r•••••••@dewa.gov.ae
Phone
5 credits+971 ••• •••• ••••
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Background
About Ryan Dsouza
Experienced MIS and Workforce Management Professional | Expert in Call Center Analytics and MS ExcelWith over 15 years of diversified Contact Centre experience, I specialize in workforce management systems and reporting tools. Key skills include- Strong mathematical and analytical abilities, driving efficiency and improvement in call center metrics aligned with business strategy and Service Level Agreements- Expertise in MS Excel for manipulating and presenting complex data, creating over 10 bespoke reports that effectively identify opportunities for call center performance enhancement- Led a team responsible for generating, calculating, and analyzing D.E.W.A call center performance statistics for Dubai Model audit presentations to the Executive Council- Proficient in Avaya and Tele Opti systems, leveraging analytical insights to create custom reports for senior management- Dedicated to achieving customer satisfaction and exceeding company expectations.I bring a track record of success in workforce analysis and staffing optimization, delivering impactful results in the contact center environment.
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