Ryan Gatlin

Background

About Ryan Gatlin

Clearance: Active Top-Secret Primary Support for: BlackKnight MSP/Director Systems Administration Application Support for the following applications: • ServiceNow (administration & configuration)> ITOM: utilized for monitoring, reporting and tracking/alerting CI’s such as servers, applications and equipment > ITSM: built out Incident forms, request forms, knowledge base and catalog items. Utilized workflow editor and maintained onboarding/offboarding tasks.> GRC (Governance Risk and Compliance) utilized for approvals for various changes and requests. Measured risks for changes introduced into production environment.> ITIL: utilized various levels of approvals for changes, configured catalog items to enforce various approval levels. Utilized Agile methodology for change processes on a 2-week story/sprint cycle; Collaborate with LOB and dev team for end-user testing with scripts and deployed via update sets. used this process for upgrades, major releases, and architectural changes; creating requirements and technical design documents for updates and releases.> HR Module: implemented and maintained for HR cases, used by payroll, onboarding, offboarding and other HR functions.> Marketing Module: maintained for marketing group manually implementing role based new user set up based on cost center, tasks opened on their behalf.> Password Module: maintained for end-users to updated SSO passwords across the IT environment. • Black Knight : MSP; Portal; Director 6/7; Bankruptcy/Foreclosure; Claims & Invoicing; iDisburse; MWS • Identity & Access Mangement (IAM) • Informatica • Sagent/LoanServ/Fiserv • Windows XP, 7, 10 & Server • SCCM • Active Directory • NTFS & Shared Resources • Avaya IP Phones NMLS: 1313982