Ryan Gill

Background

About Ryan Gill

Established and results-driven professional with 7+ years of expertise in IT support, web design, customer experience, and project management. Proven success in managing complex projects, optimizing workflows, and delivering innovative solutions that enhance client satisfaction and operational efficiency. Recognized for blending technical and creative expertise to achieve measurable outcomes across diverse industries, including healthcare, real estate, and technology. Subject matter expert in web development, CRM optimization, and customer experience strategy, driving sustained growth and engagement. Skilled in designing seamless digital experiences, improving user adoption, and creating strategies that align with organizational goals. Notable Professional Impacts: Web Design Excellence: Developed and maintained websites using HTML, CSS, and WordPress, creating intuitive online experiences that improved user engagement and conversion rates. Customer Experience Strategy: Spearheaded promotional campaigns and customer engagement initiatives, driving a 51% increase in sales revenue in the second year of operations. Project Leadership: Directed the Hospital Contact Refresh Project, overseeing updates for records across 150 organizations, enhancing communication and compliance. Areas of Expertise-Web Design & Development (HTML, CSS, WordPress)-Customer Experience Strategy -CRM Systems (Microsoft Dynamics 365, ZenDesk, Hubspot)-Workflow Optimization -Digital Marketing & SEO -IT Support & Training -Cross-Functional Collaboration Technical Tools: Microsoft Suite | Google Workspace | Monday.com | Shopify | FreshService/FreshChat | Microsoft Azure For inquiries or collaboration opportunities, please reach out: ryandionnagill@gmail.com