Ryan Guy

Background

About Ryan Guy

With over 13 years of experience within the BPO industry spread across various roles including Team Manager, Assistant Program Manager, Workforce, Operations and Reporting Manager as well as involvement in various client facing operations roles such as Training, Quality and Leadership Development, I bring a multifaceted and out of the box approach to program leadership with proven and guaranteed results. I am a driven, self-motivated and intuitive professional who pays very close attention to detail whilst always seeking ways to improve processes to increase efficiency, improve performance across all areas of measured KPIs as well as implementing, promoting and maintaining employee engagement. My experience is the bridge for the gap that usually exists between the various departments within our ever changing environment. With a highly qualified skill set in customer care/communications, Technical Support, Problem Solving, Team Leadership and Management, Relationship Building, Trend Tracking and Analysis, Workforce Management, User Training and Support, Operations and Performance Management and also a MS Office power user, I can be a valuable asset to any team and welcome the opportunities and future partnerships in which my experience could greatly help clients achieve and surpass their goals.