Ryan Harris
Managed Services System Engineer at Zynet Pty Ltd
Based in South Wentworthville, Australia
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Seniority
Staff
Department
Information Technology
Location
South Wentworthville
Industry
IT Services and IT Consulting
Company size
14
Contact information
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r•••••••@zynet.com.au
Phone
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Background
About Ryan Harris
After 5 years in the Printing industry I decided to take the practical skills I learnt (Troubleshooting and Quality Control) and put them into effect in IT. A year off work to Study a Cert IV in Cyber security and now 2 years in a small MSP helpdesk team has given me a wide range of exposure and skills which I continue to hone daily. Apart from the day to day triage, troubleshooting and resolution of Level 1-2 tickets, mainly focusing on Windows environments, Sophos and Unifi Firewalls, Switches and WAP's and Sophos XDR, Kaseya, O365 and other environments, I have been able to perform and strengthen the following: Host Executive Meeting with C level Clients Various work as a Project resource.(Azure Migrations, Onboarding, Offboarding, Teams Migrations, Teams Calling) Conflict resolution Team building Presentations and demonstrations Achieved Kaseya Certified Administrator Maintain a 99%+ average survey result Over 400+ ticket closure per month (Varying) Relationship building with contacts in varying industries.
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