Ryan Knipple
Tier Ii Technical Analyst at Cova Software
Based in Regina, Canada
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Seniority
Staff
Department
Information Technology
Location
Regina
Industry
Software Development
Company size
58
Contact information
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r•••••••@covasoftware.com
Phone
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Background
About Ryan Knipple
Fifteen years(and counting) experience in Information Technology/Client Support & Service Over a decade of experience with Industry Leading Point Of Sale Software Development Companies(iQmetrix/COVA Software) tasked with providing advanced technical support, software quality analysis, digital content management, and process improvement implementation for clients and partners across the globe in both Tier I and Tier II analyst roles. Years of experience in Corporate IT/Client Support and Service(CGI) that included working on-site, as well as providing remote technical support to numerous clients across North America(SaskPower, EVRAZ North America, BC Ministry of Education, City of Calgary). Highly skilled in managing client and partner SLA's, providing advanced technical support, and developing & implementing process improvements. Excellent technical knowledge, detail-oriented with revered communication skills. TRAINING AND CERTIFICATIONS • Comp TIA + Certified • Computer Networking 10; 20; 30 at Cisco Networking Academy • Computer Science 20; 30 • Communication Production Technology 10; 20; 30
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