Ryan Long
Senior Director, Global Fulfillment at Opentext
Based in Waterloo, Canada
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Seniority
Director
Department
Operations
Location
Waterloo
Industry
Software Development
Company size
23K
Contact information
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r•••••••@opentext.com
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Background
About Ryan Long
With over 15 years of experience in the software industry, I am a passionate and driven leader who strives to deliver outstanding customer service, quality products, and operational excellence. As the Director of Worldwide Fulfillment at OpenText, I oversee a global team of over 50 professionals who are responsible for the delivery and provisioning of OpenText's On-Cloud and Off-Cloud products. In my current role, I have achieved impressive results in delivering on-time products, both hardware and software, to our global customer base while exceeding all audit and compliance requirements. I have also enabled revenue recognition and company growth by creating custom KPI reporting and dashboards, and leading high impact, high ROI projects to streamline and improve our processes. I have also been recognized with an OpenText Field of Excellence Award for my achievements in assisting some of our top accounts through complex roll-outs and tough escalations.
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