Ryan MacAla

Background

About Ryan MacAla

Highly skilled Technical Support Specialist with over 7 years of experience in the telecom industry. Expert in remote troubleshooting, customer relationship management, and providing comprehensive technical support to ensure customer satisfaction. Proven ability to diagnose and resolve complex software and hardware issues, manage customer escalations, and deliver training to new technicians. Multi-faceted Carpenter and Locksmith with over 15 years of experience in diverse roles. Proficient in executing all aspects of carpentry, including blueprint reading, HVAC, and plumbing works. Demonstrates a strong ability to lead teams and offer technical training. Skilled in advanced locksmith techniques such as safe drilling, lock picking, key cutting, and integrating electronic security systems. Familiar with industry-standard software and hardware systems, ensuring efficient project completion and high-security standards. Currently serving as an Associate Service Operations Security Technician at Diebold Nixdorf, specializing in maintaining and securing bank vaults, safes, and safety deposit boxes. Known for utilizing advanced drilling and bypass techniques to access locked containers with minimal damage and downtime. Dedicated to providing exceptional client service and adhering to regulatory compliance.