Ryan Monahan
Quality Assurance Executive, Safer Gambling at Paddy Power
Based in Ireland
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Seniority
Staff
Department
Information Technology
Location
Ireland
Industry
Entertainment Providers
Company size
2.7K
Contact information
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r•••••••@flutteruki.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Ryan Monahan
As a Quality Assurance Executive at Paddy Power Betfair, I manage the implementation and evaluation of role-specific training, perform continuous tracking of performance, and provide detailed feedback for team leads and management. I also quality assess end-to-end customer safety processes, identify and implement changes to processes and policies, and collaborate with key stakeholders across the business. I have a Level 8 Bachelor's Degree in Marketing Practice from National College of Ireland, where I gained practical experience from delivering on a number of live projects. I am passionate about customer advocacy and feedback, and I strive to improve the customer experience and satisfaction.
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