Ryan Nall

Background

About Ryan Nall

I come with over a decade of Retail Management, Forward and Reverse Logistics and have been a crucial part in training our staff in respect to using Enterprise Level Logistics Software (Astea). Experience with a specialization in managing high volume stores. I am a leader among my peers having made Houston one of the most profitable shops in the company. I have trained over half of the Knowledge managers for the company. I have been responsible for managing multiple-units while also being responsible for the progress of the Houston location. I have also played key strategic roles in developing new plans and adjusting and adapting to new processes and procedures. I have a high level focus on customer experience, setting sales goals and following up on expectations. EXPERIENCE JUNE 2018 – PRESENT SENIOR KNOWLEDGE MANAGER, MICRO CENTER First and foremost, I am there to take care of our customers, solving problems and achieving results that align with the customers’ expectations. I maintain order in the Technical Service Field by ensuring my staff have the resources needed to meet client needs and the training necessary to excel in customer facing situations. This is run primarily using Enterprise Software (Astea) which is an End-to-End Field Service Management and mobility platform (FSM). I am also well versed in forward and reverse logistics management. I provide coaching to the technical staff to ensure they understand sales strategies and share sales reporting with my team, so they understand how we are performing fiscally. We have high profile clients such as LCS of Woodlands, Kingwood, University of Houston, as well as NASA and have collaborated with them at a very high level. I also manage the departments (Service P&L) to ensure that we remain profitable YOY. Daily communication to the team is critical both written and verbal. I have covered district manager roles multiple times during my time as Knowledge Manager and I am considered a leader among my peers. I have managed multiple units during my time in this role as a part of my personal and professional development. CERTIFICATIONS-OCT 2018-APPLE CERTIFIED TECHNICIAN