Ryan Ng
Software Developer Ai Ml Enterprise Search Vector Search Rag at Norconex
Based in Calgary, Canada
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Seniority
Other
Department
Other
Location
Calgary
Industry
Information Technology and Services
Company size
3
Contact information
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r•••••••@norconex.com
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Background
About Ryan Ng
Senior Search, Content Management and Big Data Specialist with 10+ years of experience highlighting the provision of first-rate IDOL Search Enterprise and Vertical Analytical Database technology consultation. Focused on core engines, connectors, distributed modules, and interfaces, with outstanding software and system integration knowledge. Maintains high customer experience standards via email, phone, and dedicated ticketing portals and forums. Effectively de-escalates situations as 24/7 single point-of-contact for technical issues in various regions and time zones. Liaises with Escalation Managers, Sales/Account Managers, Consultants, R&D, and upper management to ensure thorough definition of issues and action plans. Engages in international travel to train junior staff in product introduction, technical skills, and experience sharing. Dedicated to the delivery of exceptional internal projects and research (HP product search integration and problem/solution auto analytics categorization) to budget and deadline in roles reflecting: Application Architecture | Portfolio Management | Business Intelligence Systems | Leadership | ITIL | Business & Vendor Relations | Project Coordination | Program Management | Troubleshooting | System Configuration | Scenario Replication | Product Investigation | Training & Coaching | Reports
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