Ryan Odonnell

Background

About Ryan Odonnell

I am an analytical and results-oriented operations and account management professional with a strong background in client retention, B2B optimization, and strategic merchant pricing. Trained as a Retention expert and experienced in credit card processing, I bring a data-driven approach to identifying at-risk customers, mitigating churn, and driving long-term client success. With a track record of delivering over $9 million in client savings through strategic partnerships, sales documentation analysis, and effective negotiations, I’ve also managed portfolios exceeding $150 million in monthly revenue. I specialize in leveraging data insights to align product value with client goals, uncover upsell and cross-sell opportunities, and drive sustainable revenue growth. Day-to-day, I proactively engage customers to resolve challenges, guide adoption, and improve satisfaction. I conduct in-depth account analyses to identify trends and risks, execute churn mitigation strategies, and maintain comprehensive records in CRM tools such as Salesforce. My cross-functional collaboration with Sales, Product, and Support ensures alignment on customer success strategies and continuous improvement initiatives. Known for building trust quickly, I influence decision-makers through consultative conversations, clear value articulation, and a customer-first mindset. I address complex concerns professionally, prioritize client advocacy, and consistently deliver high standards of service.