Ryan Otoo
Help Desk Lead at Skytel Networks Inc
Based in Toronto, Canada
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Seniority
Manager
Department
Information Technology
Location
Toronto
Industry
IT Services and IT Consulting
Company size
2
Contact information
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r•••••••@skytelnetworks.ca
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Background
About Ryan Otoo
Sometimes, all it takes is a tiny shift of perspective to see something in a totally new light"I’m an IT professional with 7+ years of experience, including the past two years as a Help Desk Lead, specializing in systems administration, infrastructure support, and advanced troubleshooting within fast-paced MSP environments.I’ve built a strong foundation managing Active Directory, supporting Windows servers, maintaining network infrastructure, and handling backup and disaster recovery using enterprise tools like Veeam.Currently, I’m focused on transitioning into cloud and/or infrastructure roles and am actively pursuing the Microsoft Azure Administrator (AZ-104) certification.My experience and current focus include:• Microsoft Azure (Virtual Machines, networking, storage, monitoring)• Active Directory & Microsoft Entra ID (Azure AD)• User provisioning, access control, and identity management• Backup & disaster recovery strategies• Infrastructure troubleshooting across servers, networks, and endpoints• Supporting hybrid environments (on-prem + cloud)I bring a strong troubleshooting mindset, leadership experience, and the ability to adapt quickly to new technologies. I’m passionate about building reliable, secure, and scalable IT environments while continuing to grow in cloud technologies.TECHNICAL SKILLSOperating Systems: Windows | Android | iOS | Mac OS | Linux | Windows ServerApplications: Microsoft Office Suite | Promys | Connectwise | Google Workspace | Microsoft 365Tools: VMware | Hyper-V | Microsoft Azure | Packet Tracer | Connectwise Automate/ControlProject Management: Agile | Waterfall | Scrum | Gantt Charts | TrelloLanguage: Basics in HTML | Python for data analysis
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