Ryan Otoo
Information Technology Administrator at Skytel Networks Inc
Based in Toronto, Canada
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Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
IT Services and IT Consulting
Company size
2
Contact information
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r•••••••@skytelnetworks.ca
Phone
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Background
About Ryan Otoo
Sometimes all it takes is a tiny shift of perspective to see something in a totally new light" TECHNICAL SKILLS Operating Systems: Windows | Android | iOS | Mac OS | Linux | Windows Server Applications: ServiceNow | Microsoft Office Suite | Promys | Connectwise | G-Suite | Office 365 Tools: VMware | Packet Tracer | Connectwise Automate/Control Project Management: Agile | Waterfall | Scrum | Gantt Charts | Trello Language: Basics in HTML | Python for data analysis KEY STRENGTHS - 7+ years of experience providing customer service in a fast-paced environment including retail and corporate environments - 2+ years of experience working in an IT related field - Developed problem solving skills to perform critical IT support tasks including device configuration, data backup and recovery, enhance security and address privacy concerns - Background in computer support and networking knowledge such as Meraki, Office 365, Active Directory, G Suite, A+ certification - High understanding of TCP/IP networking, OSI Model and protocols - Advanced ability to prioritize, make decisions and think critically, while maintaining workload under tight deadlines - Proficient in troubleshooting, repairing and upgrading software, hardware, operating systems and mobile devices
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