Ryan Patrick
Director, Customer Success and Support at Counting Opinions
Based in Toronto, Canada
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Seniority
Director
Department
Customer/Client Service
Location
Toronto
Industry
Libraries
Company size
15
Contact information
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r•••••••@countingopinions.com
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Background
About Ryan Patrick
Excellent problem solver, out-of-the-box thinker, project completer * Self-motivated with experience in working individually or in team environments * Expertise in library data – qualitative and quantitative * Strong oral and written communication skills * Computer Science graduate * High proficiency in all aspects of technology Presentations constructed and delivered:+ Co-Presenter with Hamilton Public Library - Continuous Feedback Management at OLA.+ Presenter - PLAMetrics sessions at ALA Annual (American Library Association), PLA biannual (Public Library Association), ALA Mid-winter (American Library Association)+ Presenter - Listen, Measure, Act pre-conference at ALA-Midwinter + Presented on Canadian Library Data, Continuous Voice of the Customer, Powering Summer Reading at the OLA Super Conference (Ontario Libraries Association) Virtual Courses created & presented:*PLA Online Learning - PLAmetrics *Education Institute - Child and Youth services data reporting *Counting Opinions - PLAmetrics, LibPAS, LibSat, InformsUs, Reading Club APP Additional conferences attended:*CLA (Canadian Library Association), Annual SDC Conference (State Data Coordinators), Digital Odyssey, Library as Place, Child and Youth Expo
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