Ryan Polzin

Background

About Ryan Polzin

I am an IT Service Delivery Leader and U.S. Navy Veteran with over 20 years of experience managing enterprise IT operations, governance, and service excellence. My career has been defined by driving accountability, ensuring compliance, and delivering reliable IT services to Fortune 500 clients and global enterprises. I specialize in leading service delivery for complex, multi-vendor environments, overseeing SLA management, audit readiness, risk mitigation, and continuous process improvement. My leadership style combines hands-on technical knowledge with the ability to build trust across executives, technical teams, and clients. Career highlights: Established SLA reporting, compliance frameworks, and governance models that reduced penalties and improved client satisfaction. Directed major data center migrations and consolidations, improving resiliency and reducing cost. Partnered with business and IT stakeholders to design operational policies, frameworks, and training programs that scaled across organizations. Built and led cross-functional teams through service recovery, incident response, and proactive account management. I bring a unique balance of veteran leadership, service delivery expertise, and technical operations experience, with a focus on enabling business outcomes through operational excellence.