Ryan Roach
Customer Success Manager at Costflex Systems, Inc
Based in Mobile, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Mobile
Industry
Hospitals and Health Care
Company size
13
Contact information
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r•••••••@costflex.com
Phone
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Background
About Ryan Roach
As a Customer Success Manager specializing in the complex world of healthcare and technology, I bridge the gap between powerful software and the people who rely on it every day. My focus is on transforming a client's purchase into a long-term strategic success story. I thrive on guiding healthcare organizations from initial onboarding and implementation to full-scale adoption, ensuring they achieve maximum value from their SaaS investment. By building strong relationships and deeply understanding their workflows, I'm able to drive retention and identify opportunities for growth. My approach is grounded in agile methodologies, and as a Certified ScrumMaster (CSM), I bring a structured yet flexible approach to project management and process optimization. Key areas of expertise include: Client Relationship & Account Management SaaS Implementation & User Onboarding Software Adoption & Training Healthcare Revenue Cycle (CRCR Certified) Process Optimization using Agile/Scrum CRM: Salesforce | BI: Microsoft Power BI I'm always open to connecting with others in the SaaS and Healthcare IT space. Feel free to send me a message!
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