Ryan Schmidt
Vice President - Customer Operations, Broadband and Cable at Vecima Networks Inc
Based in Saskatoon, Canada
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Seniority
Vp
Department
Other
Location
Saskatoon
Industry
Telecommunications
Company size
568
Contact information
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r•••••••@vecima.com
Phone
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Background
About Ryan Schmidt
Senior Director of Global Customer Support. Over 17 years of experience building teams that deliver top rated customer experiences, establishing Vecima as a trusted business partner globally within the telecommunications and broadband cable operator space. A leader who builds skilled teams, focused on delivering a 5 Star Support experience, competing on a global scale. Accomplishments: • Establishing and building a Global Support team from the ground up • Bringing in performance metrics that tie directly to the customer experience and lead to measurable success • Launching a ticketing management system that helps better serve customers Key Skills- Customer Support Ticketing System optimization - Team performance metrics and reporting - Customer advocation and partnership - Team skill development and talent ingest - Strategic planning
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