Ryan Smith

Background

About Ryan Smith

With over 17 years of experience in IT administration and end-user support, I am driven to provide exceptional technology experiences and optimize operations. My focus extends to cross-departmental process improvements and workflow enhancements through strategic technology implementation and improvements. I am committed to minimizing disruptions, adhering to best practices, and fostering a collaborative environment that values shared accomplishments. Aiming to align IT initiatives with overarching business objectives, I prioritize efficiency, reliability, and minimizing end-users disruption. My background includes a strong emphasis on process improvement, user support, and project management. Notable achievements include developing pricing tools and scripts to streamline pricing procedures, enhancing business continuity plans, major ERP software upgrade, server virtualizations and consolidation, migrating to VOIP, and managing 70+ users almost exclusively. Experience spans across ERP systems, virtualization, help desk management, user training, business reporting, IT inventory management, vendor management, project management, Recognizing that people are fundamental to a company's culture, I prioritize cultivating positive and supportive environments for both end-users and colleagues. I believe in fostering open communication, facilitating knowledge sharing, and creating a space where individuals feel comfortable giving and seeking assistance. My goal is to empower others, encourage growth, and promote a sense of shared success within my team and across the organization.