Ryan Solum
Senior Customer Care Operations Manager at Back Market
Based in Bordeaux, France
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Seniority
Manager
Department
Customer/Client Service
Location
Bordeaux
Industry
Internet Marketplace Platforms
Company size
962
Contact information
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r•••••••@backmarket.com
Phone
5 credits+33 ••• •••• ••••
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Background
About Ryan Solum
As one of the small team in Back Market's Customer Care Operation Managers, my focus lies in refining processes that enhance customer satisfaction during after sales contacts, leveraging my Lean Six Sigma Black Belt certification to systematically improve service quality. Using advanced data analytics combining SQL and AI to streamline operations and drive customer success. My journey at Back Market, evolving from Repair Ops Manager to my current senior role within a year, reflects a commitment to operational excellence. Working on transversal projects to drive improvements in customer service across a broad range of topics to improve customer experience and drive value.
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