Ryan Thuftedal
Customer Account Manager at Ms Companies
Based in Indianapolis, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Indianapolis
Industry
Professional Services
Company size
2.3K
Contact information
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r•••••••@mscompanies.com
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Background
About Ryan Thuftedal
As a Project Coordinator/SF Certified Associate/SF Certified AI Associate, my Job Description is ever growing. In short, I am able to identify gaps in our current process/analytics and use my SF acumen to scope out changes that can made in SF to optimize/enhance our org while providing trackable ROI. Main Responsibilities for Project Coordinator-Elicit, compile, document, and manage clear and testable requirements by being an active leader, using a variety of elicitation methods such as interviewing, workshops, business process and workflow review with stakeholders-Analyze, translate, and communicate business requirements back to development team through detailed flow charts(LucidChart), diagrams, prototypes, use cases, and user stories-Assist with developing training content to support any changes that are implemented as part of projects that the analyst participates in-Accountable for highly effective verbal and written communication within the effort (project team, stakeholders, and sponsors), and with leadership, building trusted relationships through assignments-Perform requirements traceability throughout project lifecycle to validate that product meets the approved requirements; manage changing requirements and priorities; support the testing process and traceability through review of test cases-Maintain skills within the profession that will allow for proactive assessment of effort needs and completing business analysis deliverables-Understand, support, and contribute to organization's strategy and contribute ideas and feedback within each department-Review and update Technical Recruiting sourcing on a daily basis-Provide quarterly reports to summarize project updates and business analyticsAscertaining my SF Associate Certification & my SF AI Associate Certification, along with continually gained SF Platform knowledge, allows me to complete my day to day requirements, but also being able to take it that extra step. That extra step being able to actually scope out step by step the current standpoint, future desired state, and the changes that would be necessary to reach the desired state.
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