Ryo Osari

Background

About Ryo Osari

I’m Ryo Osari, a Customer Success Specialist at Wheelhouse, a dynamic pricing and revenue management platform for short-term rentals. I work on the front lines of customer experience—supporting users through onboarding, structured follow-ups, and help center documentation—while coordinating with Product and Engineering teams to resolve issues and improve feature adoption. At Wheelhouse, I manage over 100 live Help Center articles in Intercom, host onboarding webinars for Basic and Advanced users, and occasionally assist customers with revenue-related questions and upsell opportunities. I contribute to consistently high customer satisfaction scores (95–100% CSAT) by ensuring clear, proactive, and solution-oriented communication across all touchpoints. Before this, I gained hands-on experience as an Airbnb host and vacation rental co-owner, managing listings across platforms like Airbnb, Booking.com, and Agoda. I handled everything from minimalist design and furnishing to price adjustments, special offers, and guest support—building a strong foundation in hospitality and operations. I also bring an entrepreneurial background, having scaled an e-commerce business with a 7500% profit increase over four years. My technical skill set includes IT support, data analysis, and crypto mining, supported by professional certifications and self-learning. I’m fluent in English and Indonesian, and I thrive in remote, fast-moving, cross-functional environments. Outside of work, I’m deeply committed to Brazilian Jiu-Jitsu and Sambo, where I’ve earned multiple medals in international competitions. These disciplines continue to sharpen my discipline, resilience, and mindset for growth. I also enjoy scuba diving and travel.