Saad Ahmed

Background

About Saad Ahmed

As a Senior Technical Support Executive at Ascertia, I provide high-quality technical assistance to customers who use our products or services. I diagnose, troubleshoot, and resolve issues through various communication channels, such as email, phone, or screen-sharing technology. I also document customer interactions and report issues for tracking and process improvement. I have 7 years of experience in application support, having worked as a Senior Technical Support and Deployment Engineer at Expertflow before joining Ascertia. In this role, I handled critical and complex situations, performed system integration, deployments, and managed different levels of customer environments. I have a strong background in IT, with a BSc in Computer Engineering from National University of Computer and Emerging Sciences. I have developed technical proficiency, problem-solving skills, patience, and effective communication as essential qualities to succeed in this field. My goal is to continue leveraging my technical skills and commitment to quality to drive success in the ever-evolving world of IT. I have a passion for helping & resolving tech issues and enjoy working in dynamic environments, often in shifts, to ensure seamless operations. I value collaboration and customer satisfaction, and always seek to foster strong relationships with internal teams and external stakeholders. Connect with me to explore how we can work together and make a meaningful impact.